Do Not Sell or Share My Personal Information

If you are located in certain U.S. states (including California), you may have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising (also called "targeted advertising").


Explanation

We may disclose certain information to third parties (such as advertising partners) to help measure performance and deliver relevant ads. Under some state privacy laws, these disclosures may be considered a "sale" or "sharing."


How to opt out

Global Privacy Control (GPC): If your browser sends a Global Privacy Control (GPC) signal, we will treat it as an opt-out preference for this browser/device where supported.


Opt-out form: Submit the form below to record your opt-out preference for your customer account. We will apply your preference as soon as possible, though some systems may take time to fully update.

I Haven't Received My eBooks/Audiobooks after Ordering.

No worries, this happens sometimes! After your purchase, you should have received an email from help@bookfunnel.com with your download links. If you don’t see it, be sure to check your spam or promotions folder.

Still nothing? You can log into your BookFunnel library using the same email address you used at checkout.

Click here to access your library.

If you didn’t receive a receipt and nothing appears in your BookFunnel account, it’s possible your email was mistyped during checkout. Please contact us here with your full name and the correct email address, and we’ll be happy to resend your links.

When I Click My Download Link, It Says It Has Expired.

Download links from BookFunnel are active for 2 weeks after purchase. If yours has expired, just email help@bookfunnel.com with your order number and the email you used. BookFunnel will reset your link.

Can I Send the Book to Someone Else as a Gift?

Currently, orders are delivered to the email address entered at checkout. If you’d like to send a gift, you can use the recipient’s email when placing the order or purchase a gift card. Feel free to contact us if you need help!

How Do I Listen to the Audiobooks?

All audiobooks purchased from this shop are delivered via BookFunnel. You can listen using the BookFunnel App, which is free and available on both Apple and Android devices.

Download the BookFunnel App

You can also read any eBooks you've purchased right in the app!

I Didn’t Realize These Were eBooks

No eReader? No problem. BookFunnel lets you read in your browser, download a PDF, or use their app:

Apple Store
Google Play Store

If you prefer paperbacks, you can find Charmaine’s print books at most major retailers, or visit Charmaine's site for more retailer links.

Can I Read or Listen on My Kindle / iPad / Phone?

Yes! BookFunnel supports most devices, including Kindles, iPads, tablets, and smartphones. Whether you want to read or listen, there’s an option that works for you.

Can I Use PayPal or My Local Currency?

Yes! The shop accepts major credit cards and PayPal. Prices may appear in your local currency, and your bank or PayPal will handle any conversion during checkout.

Do You Sell to International Readers?

Yes, worldwide! Charmaine’s digital books are delivered instantly, no matter where you’re reading or listening from.

Can I Get a Receipt for My Purchase?

Yes! A receipt is automatically sent to the email you provide at checkout. If you can’t find it, check your spam folder or contact us for a resend.

What Is Your Refund Policy?

Because these are digital products, refunds are not available once a file has been downloaded. However, if you made a mistake or couldn’t access your books, just contact us within 5 days of purchase and we’ll do our best to help.

Can I Still Buy Your Books at My Favorite Store?

Yes! Many of Charmaine’s books are also available through major retailers. Just search for the title you’re looking for.

Special Edition Books

Do You Ship Special Print Editions Internationally?

Yes. We offer international shipping for all Special Print Editions.

Shipping costs are calculated at checkout based on your location. Delivery times vary depending on the destination country and local postal services.

You will see your shipping cost before completing your purchase.

Will I Have to Pay Customs Fees or Import Taxes?

Orders shipped internationally may be subject to import duties, customs fees, or VAT once they arrive in your country.

These charges are determined by your local customs authority and are the responsibility of the customer. Charmaine Pauls is not responsible for additional import taxes or customs fees applied after shipment.

We recommend checking your country’s import regulations if you are unsure.

How Long Does Delivery Take for Print Editions?

Delivery time depends on your location and the printing partner’s nearest production facility.

Because Special Print Editions are printed on demand through BookVault, production and shipping times may vary slightly. Once shipped, transit time depends on your country’s postal system.

You will receive tracking information when your order ships (if tracking is available for your region).

What Makes the Special Print Editions Different?

Special Print Editions are exclusive collector versions of Charmaine’s books. These include:

  • Unique cover design with hand-painted elements
  • Dust jacket
  • Hardcover with a different design under dust jacket
  • Silver foil
  • Illustrated end papers
  • First-chapter pages
  • Custom sprayed edges
  • Ribbon bookmark

These editions are designed for readers who want something beautiful and collectible in their hands.

Do You Accept Returns or Exchanges on Print Editions?

We do not offer refunds or exchanges on print editions.

Because these books are printed specifically for each order, all sales are final unless the item arrives damaged.

What If My Print Book Arrives Damaged?

If your Special Print Edition arrives damaged, please reach out to us as soon as possible through the Contact page on the website by submitting the form.

Please Include:
• Your order number
• Description of the damage
• Confirmation that photos are available

We will review the issue and replace the book for all fair damage claims.

What Is Considered “Damage”?

Damage includes significant printing defects, torn covers, missing pages, or major shipping damage.

Minor imperfections such as slight corner wear or small print variances may occur due to the printing and shipping process and do not qualify for replacement.

If you are unsure, please reach out. We’re happy to review your case.

Can I Change My Shipping Address After Ordering?

Because print editions are processed quickly through our printing partner, address changes may not always be possible after the order is placed.

If you notice an error, contact us immediately. We will do our best to assist before the book enters production.

Charmaine's Loyalty Program

What is Charmaine's Loyalty Program?

Charmaine's Loyalty Program allows you to earn points when you shop and redeem those points for discounts on future purchases.

How do I join?

Simply create a customer account in our store and you'll automatically begin earning rewards.

How do I earn points?

You can currently earn points by:

  • Creating an account
  • Making purchases in the store
  • Referring friends

Additional ways to earn points may be added in the future.

How many points do I earn when I shop?

You earn 5 points for every €1 spent. For international customers, points are automatically calculated based on the currency displayed in the store.

Do my points expire?

At this time, points do not expire. We will notify customers in advance if this policy changes.

How do I check my points balance?

Simply sign in to your account and click the "Rewards" button to view your current points balance and available rewards.

How do I redeem my points?

When you have enough points, open the Rewards panel and select the reward you'd like to redeem. A discount code will be generated that can be applied during checkout.

What rewards are currently available?

Current rewards include:

  • 500 Points = €5 Off Coupon
  • 1000 Points = €10 Off Coupon

Rewards may be updated from time to time.

How does the referral program work?

Share your referral link with friends. When a friend makes their first purchase using your referral link, you'll receive 500 points.

What does my friend receive?

Friends who use your referral link receive 10% off their first order.

Who do I contact if I have a question about my rewards?

If you have any questions about your account, points, or rewards, please contact us through the Contact page and we'll be happy to help.