Refund policy
Refund & Return Policy
Digital Products
All sales of digital products (e-books and audiobooks) are final. Due to the nature of digital content and the immediate delivery of files through BookFunnel, we do not offer refunds, returns, or exchanges on digital purchases.
By completing your purchase of a digital product, you request immediate delivery of the digital content and acknowledge that, once access or download has been provided, the purchase becomes final and is no longer eligible for cancellation or withdrawal.
European Union Customers – Returns & Right of Withdrawal
If you are a consumer residing in the European Union, you may withdraw from your purchase of a Special Edition print book within 14 days of receiving your order, without giving a reason.
Special Edition print books may also be cancelled at any time before the item ships.
To exercise your right of withdrawal, please submit a cancellation or return request through your customer account within the applicable period. You can access your orders via the following link:
If you experience any difficulty using the self-service process, please contact us directly with your order number and a clear statement that you wish to withdraw from your purchase.
Returning Your Order
After notifying us of your withdrawal, you must return the book within 14 days. Unless the item is defective or incorrect, you are responsible for the cost of returning the goods.
The book should be returned in its original packaging whenever reasonably possible and with all accompanying items.
Refunds
Refunds will be issued within 14 days of receiving your withdrawal request, provided the returned item has been received or you have provided proof of return shipment.
Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
Original standard delivery charges will be refunded where required by law. Any premium shipping upgrade selected by the customer is not refundable.
Condition of Returned Items
You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and condition of the book.
If a returned book shows signs of excessive handling, damage, writing, staining, bent pages, missing packaging, or other deterioration beyond normal inspection, an appropriate amount may be deducted from your refund as permitted by applicable law.
Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or you receive the wrong item, please contact us within 14 days of delivery.
Please include your order number, a description of the issue, and clear photographs of the product and packaging.
Where appropriate, we will provide a replacement or refund in accordance with applicable consumer protection laws. You will not be charged return shipping costs for defective or incorrect items.
Customers Outside the European Union
For customers outside the European Union, we do not accept returns or exchanges on Special Edition print books.
If a print edition book arrives damaged or defective, please contact us as soon as possible with your order number and photos of the damage. We will replace books that are damaged in transit or arrive with a manufacturing defect.
If you have any questions or concerns about your order, please contact us here.