FAQs
I want your shopping experience to be seamless and enjoyable, from the moment you purchase to the moment you start reading or listening. With all the amazing technology that makes instant access possible, occasional hiccups can happen. If your question isn’t answered below, please don’t hesitate to contact me here. I’m happy to help.
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I Haven't Received My eBooks/Audiobooks after Ordering.
No worries, this happens sometimes! After your purchase, you should have received an email from help@bookfunnel.com with your download links. If you don’t see it, be sure to check your spam or promotions folder.
Still nothing? You can log into your BookFunnel library using the same email address you used at checkout.
Click here to access your library.
If you didn’t receive a receipt and nothing appears in your BookFunnel account, it’s possible your email was mistyped during checkout. Please contact us here with your full name and the correct email address, and we’ll be happy to resend your links.
When I Click My Download Link, It Says It Has Expired.
Download links from BookFunnel are active for 2 weeks after purchase. If yours has expired, just email help@bookfunnel.com with your order number and the email you used. BookFunnel will reset your link.
Can I Send the Book to Someone Else as a Gift?
Currently, orders are delivered to the email address entered at checkout. If you’d like to send a gift, you can use the recipient’s email when placing the order or purchase a gift card. Feel free to contact us if you need help!
How Do I Listen to the Audiobooks?
All audiobooks purchased from this shop are delivered via BookFunnel. You can listen using the BookFunnel App, which is free and available on both Apple and Android devices.
You can also read any eBooks you've purchased right in the app!
I Didn’t Realize These Were eBooks
No eReader? No problem. BookFunnel lets you read in your browser, download a PDF, or use their app:
Apple Store
Google Play Store
If you prefer paperbacks, you can find Charmaine’s print books at most major retailers, or visit Charmaine's site for more retailer links.
Can I Read or Listen on My Kindle / iPad / Phone?
Yes! BookFunnel supports most devices, including Kindles, iPads, tablets, and smartphones. Whether you want to read or listen, there’s an option that works for you.
Can I Use PayPal or My Local Currency?
Yes! The shop accepts major credit cards and PayPal. Prices may appear in your local currency, and your bank or PayPal will handle any conversion during checkout.
Do You Sell to International Readers?
Yes, worldwide! Charmaine’s digital books are delivered instantly, no matter where you’re reading or listening from.
Can I Get a Receipt for My Purchase?
Yes! A receipt is automatically sent to the email you provide at checkout. If you can’t find it, check your spam folder or contact us for a resend.
What Is Your Refund Policy?
Because these are digital products, refunds are not available once a file has been downloaded. However, if you made a mistake or couldn’t access your books, just contact us within 5 days of purchase and we’ll do our best to help.
Can I Still Buy Your Books at My Favorite Store?
Yes! Many of Charmaine’s books are also available through major retailers. Just search for the title you’re looking for.